As Managing Director of a web consulting firm I am constantly given the opportunity to meet individuals who work with technology. I have had the chance to meet brilliant developers, designers, information architects, etc. all of who love what they do and put unbelievable amounts of time into growing their talents. At the very same time there has been a re-occurring theme over the past year – as the internet continues to grow, and more people become involved with developing the information, suddenly “webmaster” has been diluted to include people who have never seen more than a <p> tag.
I was at a wonderful event last Wednesday night, the National Foundation for Celiac Awareness’s Appetite for Awareness: A Gluten-Free Cooking Spree, held at the Wachovia Center here in Philadelphia. I went to support our friends at the foundation, and maybe meet some folks who could benefit from some gluten-free SEO. Instead many of the small business owners I met were indifferent with their website or were working on a new “site” and very excited that their new website would drive them leads and hopefully business.
While at the event…
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A gentleman approached me and handed me a flyer for his website. I glanced down at the flyer, the service offerings, the domain, and immediately knew that I could offer some potentially valuable advice on traffic development and conversion refinement. I am not one to hold my questions, so I asked “how is the website doing? Are you happy with its performance?” I got an immediate and very excited yes. With a response like that I figured the website must be put together correctly and performing well. So a few questions later I learn that he, let’s call him Joe, is in fact the webmaster and that the website has been live for a little over a month. As soon as I’m home I go online.
I check out the site…
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At the bottom of Joe’s site is a logo from his web hosting company indicating he made the site in one night. What does that mean? That means that Joe rushed his brand to market and is probably not best representing the value of his product or service to his target audience. More and more people who have or want to have businesses online are turning to website templates. The idea of website templates is not the crazy part; it is the unrealistic branding expectations that are being sold. A business has an identity, defined goals, and clear objectives – so should a business’s website. Unless you are purchasing a franchise, your business does not have a template for success – so how can your website?
The problem is…
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The internet is not only the world’s most dynamic marketplace – it also happens to be the largest; meaning highly saturated competitive markets. How can you expect to compete with websites that were designed specifically around a business’s brand and core objectives? Sites with content design targeting customer experiences for behavioral groups in conversion-based time buckets. The answer is easy – you can’t. To take it a step further, how do you expect people to take your business seriously if you don’t? Why is someone going to spend money on your product or service if you do not believe in it enough to spend the time and money yourself? Your website is the most important branding tool your business has ever had. It is the international storefront of your business, and it never closes (at least it’s not supposed to).
Website templates in general…
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Look familiar? You have probably seen (seriously) 1,000 of these, if not more. The screen capture above is from homestead, one of hundreds of website template companies selling a solution that is not the best fit for online businesses with real service offerings, and real value. Don’t get me wrong, website templates have their place; personal sites, blogs, even non-profits in some instances, but certainly not businesses looking to achieve a sustainable online revenue stream.
What is the point of online business?
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Hopefully to generate some form of profits so you stay in business. In order to generate profits online you need to remain ahead of a very large curve. This is done by outlining an effective strategy, nailing down a solid brand, bringing your business to market, and efficiently marketing your services for maximum impact. How do you control all of those aspects when you have no control over your largest branding tool outside of your logo, some pictures, and your text content?
It is all about user experience
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With trillions of websites already out there and more being launched every day, you literally have10 seconds (if that) to capture the attention of your visitors or they simply will move on to the next site. It is not like the old days of brick and mortar businesses, there is no “well since I’m already here,” within 5 seconds they can be somewhere else, Australia or Japan. This is the age of A.D.D. – thanks in great part to mass media and our culture’s obsession with “options.” With the average internet user’s attention span lasting only a few short moments, online businesses are literally forced to create the most captivating and effective experience possible.
It’s a lack of information…
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I guess my issue is the intelligent and very effective push marketing by the website template companies and Joe business owner not realizing the importance of his website, and hence not making the proper investment. If you have a valuable product or service to offer, starting or bringing a business to the internet can mean great opportunity for success. The internet is a different marketplace from traditional media and it takes different expertise and ingenuity to engineer effective experiences that grow businesses online. Business owners need to be concerned with building and refining web experiences, not web sites. If an experience is sticky people will remember it. Your brand – whether in its infancy or has a walker – needs to leave as permanent a footprint as possible.
Coming back to Joe…
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The purpose of pointing out Joe is not to exploit the countless people creating template websites with little to no knowledge of web platforms, well not the whole purpose. The fact of the matter is that the information should be designed differently so expectations are more in line with average results. When you go around calling yourself a webmaster, there is an expectation that you have mastered some part (usually platform) of the web, so if you have no knowledge of a single platform - even if just HTML, you are not a “webmaster.” The same applies for template driven websites with no real design consideration, if you cannot control more than the color, logo, and some titles on your website – it’s not a website, it’s a template. We at atomni hold ourselves to a higher standard – we want to improve the human experience of the web; to design and produce information that increases comprehension and usability. Is your website designed from a template or from scratch?
About the Author
Nick Eubanks is the managing director of atomni, LLC, an innovative web consulting firm based near Philadelphia, PA, where they build websites from scratch, he blogs here and rides here. Check out www.atomni.net for more information on innovative web consulting. Nick Eubanks provides web consulting to the NFCA (FTC now requires that’s there).